Quality policy & mission statement

Only the customer decides what quality is. We support the customer with our knowledge and skills in order to enable customer-oriented solutions.

The customer must
be content

Only the customer decides what quality is. We support the customer with our knowledge and skills in order to enable customer-oriented solutions. For us, customer-oriented solutions mean that we unmistakably determine the requirement profile and consistently translate it into economic solutions. Quality also means that we deliver flawless goods and services at the desired time and in the required quantity.

Everyone is responsible.
Quality responsible.

Quality starts with the conversation with the customer. His wishes, needs and expectations determine our entrepreneurial actions. We constantly rethink our activities. Misunderstandings should be avoided and the products and services should meet the customer’s quality requirements. Every employee from all areas and in all activities is responsible for quality. This quality cannot be checked, therefore it is consistently produced by us.

“Quality is when the customer returns

– and not the laser.”

Flawless products

From development through production to distribution, we provide methodical quality. Selection and design of the components of our products ensure flawless function. Against this background, we strive for continuous improvement of our processes and products.

Identification with what we do.

The quality of a product is not determined solely by technical aids. The inner attitude of a person determines the quality of a product. Quality arises in the mind, we promote the quality thinking of our colleagues and exemplify what we expect from others. Positive criticism is openly accepted by us and serves to rethink our actions and to continuously improve quality. The company management involves the employees in important decisions and thus promotes self-motivation and participation.

Regulatory compliance

Ensuring occupational safety, environmental protection and the fulfilment of all legal and official requirements in the interest of employees and the public is a binding management task for all managers. Z-LASER is certified according to the ISO 9001 standard.

INNOVATIVE

We are a global high-tech company headquartered in Freiburg im Breisgau, Germany. Here in the border triangle, tradition and innovation flow together. With a strong focus on research and development, we realize our desire for constant progress and improvement. Since 1985 we have been developing intelligent, market-leading laser systems and turning them into diverse, exciting customer projects. What we do, we do with know-how and precision. With joy and passion. With vision and responsibility.

TARGET ORIENTED

We want to surprise and impress our customers with high-quality results. Strategically, we are implementing corporate goals to ensure that sales and profits continue to provide us with sufficient reserves in the future to extend our lead as a global market leader. We value employees who think for themselves, think outside the box and implement their own solutions. In doing so, an attentive interpersonal exchange is important. Our work: convincing and economical thanks to proven, creative ideas.

COHERENCY

We live flat hierarchies. Collegial cohesion and respectful, appreciative interaction are not just a claim for us, but a part of everyday life. We love people who contribute their own ideas and offer an inspiring working environment in which employees can develop and develop. As a highly motivated team, we achieve our goals together.

Supplier Policies

Socially responsible – environmentally conscious – sustainable

Z-LASER is a socially responsible company that is committed to the well-being of people and the environment. Compliance with ethical principles and legally binding regulations is a matter of course for us.

Z-LASER generates a considerable part of its energy requirements via its own solar system and thus makes an active contribution to climate protection.

We see it as our duty to carry out our business activities accordingly and expect our suppliers to do the same. For this reason, we demand REACH and RoHs conformity from supplied products as well as articles and the avoidance of conflict materials as far as possible.

REACH

Articles must comply with the REACH Regulation. Information on Substances of Very High Concern (SVHC) according to the Candidate List of substances of very high concern for Authorisation (ECHA) must be passed on in the supply chain. Such substances must not be present in concentrations above 0.1% by weight.

RoHS

Articles must comply with the RoHS Regulation. Substances listed in the “List of restricted materials with prohibited applications” of Directive 2011/65/EU (RoHS 2) and 2015/863/EU must not exceed the concentration limits specified therein.

Responsible procurement

We want our products to be produced without child labour and “DRC conflict-free”. Contained conflict minerals (3TGs) should come exclusively from recycling or smelters whose due diligence practices have been verified by an independent institution.