RMA (RETURN MATERIAL AUTHORIZATION)
Would you like to send us a product? Find out how, here:
Thanks to the high reliability and durability of our products, it is very rare that customers send their products to us for repairs. However, in case it does happen, we have developed a simple method to make processing as fast as possible. The core element needed here is the RMA number with which each process can be unambiguously identified. RMA stands for Return Material Authorization.
Please do use our RMA-Form (as a pdf file) for each return as well as the corresponding return note, available for download.
Please follow these instructions:
- Send your RMA form completed and signed by e-mail to: [email protected]
Your request will be handled by our Repair Centre staff, and within 1-2 working days you will receive a confirmation authorizing your return if all is well, and you will receive your individual RMA number.
- Provide a copy of the completed and signed RMA form for the return.
- Affix the return form clearly and visibly on the outside of the package.
Please note that we can only process fully completed and signed RMA inquiries! This is the only way to ensure the quick processing of your return.
Our process ensures fast processing of repairs and complaints and guarantees you quicker feedback regarding your request.
Please note that the cost of returns are yours to cover. As stipulated in the warranty, you receive the goods free of charge.
We would like to thank you in advance for your understanding, good will, and continued cooperation.
Further information on the return process can be found in the expiration section.
For questions about a project or any of our products, please feel free to contact our friendly consultants.